Shipping policy

 

Shipping Policy for HomePosterDecor.com

Last Updated: November 15th, 2023

At HomePosterDecor.com, we strive to provide a seamless and efficient shipping experience for our customers. This Shipping Policy outlines the details of our shipping process, including shipping methods, delivery times, and related information.

  1. Processing Time:

1.1. Order Processing: Upon receiving your order, we aim to process and prepare it for shipping within 2 business days. Please note that business days do not include weekends or public holidays.

1.2. Order Verification: In some cases, we may need to verify certain details of your order before processing it. This verification process may cause a slight delay in order processing, and we appreciate your understanding in such instances.

  1. Shipping Methods:

2.1. Domestic Shipping: We offer domestic shipping within Canada. For domestic orders, we primarily use Canada Post services to ensure timely and secure delivery.

2.2. International Shipping: We also provide international shipping to select countries: United States of America, United Kingdom, Switzerland, Germany, France, Netherlands, Austria, Belgium, Denmark, Norway, Sweden. 
Please note that international shipping may involve longer delivery times due to customs clearance and varying regulations in different countries.

  1. Delivery Times:

3.1. Estimated Delivery Time: The estimated delivery time for each order depends on the shipping method selected and the destination. Once your order is shipped, you will receive a tracking number via email to track your package's status.

3.2. Domestic Delivery: For domestic orders, delivery typically takes between 2 to 7 business days. However, delivery times may vary depending on your location and any unforeseen circumstances.

3.3. International Delivery: International delivery times vary significantly based on the destination country and local customs procedures. Generally, it may take between 2 to 15 business days for international orders to arrive.

  1. Shipping Fees:

4.1. Domestic Shipping within the USA: For domestic orders within the USA, we offer free standard shipping for all orders. During checkout process you will be able to upgrade the shipping method.

4.2. International Shipping Fees: For international orders, shipping fees are calculated based on the destination country, package weight, and dimensions. During the checkout process, you will be provided with the exact shipping cost for your selected items and location. For orders over CAD $50, we offer Free Shipping to United Kingdom, Switzerland, Germany, France, Netherlands, Austria, Belgium, Denmark, Norway, Sweden.

  1. Customs and Import Duties:

5.1. International Customs Duties and Taxes: Please be aware that international orders may be subject to customs duties, taxes, and import fees levied by the destination country. These additional charges are the responsibility of the recipient and may vary depending on local customs regulations. We recommend that you contact your local customs office for more information before placing an international order.

  1. Order Tracking:

6.1. Tracking Information: Once your order is shipped, we will send you an email containing a tracking number and a link to track your package's journey. You can use this information to monitor the delivery status and estimated arrival date of your order. For orders on the sizes 5"x7", 8"x10" and 9"x12" the shipping method will be regular with no tracking.

  1. Order Status and Support:

7.1. Order Status Updates: You can check the status of your order by logging into your account on our website. Additionally, we will send you email notifications at various stages of the shipping process, from order confirmation to delivery.

7.2. Customer Support: If you have any questions or concerns regarding your order or the shipping process, our customer support team is available to assist you. Please feel free to contact us at info@homeposterdecor.com with your inquiry.

By placing an order on HomePosterDecor.com, you acknowledge that you have read and understood our Shipping Policy and agree to its terms and conditions. We aim to provide the best possible shipping experience, and we appreciate your cooperation and patience throughout the shipping process.