FAQ

Yes. We sell physical art prints, printed in-house and made to order. Fine art reproductions are prints of the artwork, rather than the original painting. Your product listing shows the artwork or print set you will receive.

Your order includes the individual art print or complete print set shown in the listing, in your selected size and paper. Frames are not included. Furniture and accessories in room photographs are display examples.

The size you choose applies to each individual print. For example, a set of three ordered in 8×10 inches contains three prints, each measuring 8×10 inches. The size is not the total width or height of the arrangement.

When planning your wall, allow extra room for the spaces between prints and any frames or mats you add.

• Premium Matte Paper: smooth, 240 gsm paper with a matte finish.
• 100% Cotton Matte Paper: lightly textured, 320 gsm cotton paper with a matte finish.

Choose Premium Matte if you prefer a smooth surface, or Cotton Matte if you enjoy a subtle paper texture up close. Both options are printed in-house to order. You can read more about our print process and materials.

Available sizes are listed in the size selector on each product page. Some artworks offer large formats up to 36×54 inches; the options can differ between products.

Check the unit shown in the selector—such as inches, centimetres or an A-series size—and measure your space before ordering. The listed dimensions refer to the individual print.

Colours can look a little different on a screen and on matte paper. Screen brightness, device settings and the light in your room all affect how you see them. Use the artwork images to view the details; room photographs also help you picture the print in a space.

Quantity 1 buys one of the listed product. For a two-print set, that means both prints; for a three-print set, all three. Every print in the set comes in the size and paper you choose. You do not need to increase the quantity to receive the full set.

Select your size and paper on the product page. The displayed price updates to match that combination. Before adding it to your cart, check the size, paper and quantity.

Buy 2 items for 20% off, or 3 or more items for 30% off. The eligible discount applies automatically and is shown in your cart and at checkout.

A prebuilt print set counts as one item toward the offer. For example, one two-print set plus one single print counts as two items. One three-print set on its own counts as one item.

The displayed sale price is the starting price before any eligible quantity discount. These checkout discounts cannot be combined with other discount codes or automatic discounts.

Email info@homeposterdecor.com as soon as possible with your order number and the change you need. We print to order, so please contact us promptly. We will check the order's production and shipping status and confirm what is possible.

We ship to Canada, the United States, the United Kingdom and available European destinations. The destinations and delivery services available for your address are shown at checkout.

We prepare orders for dispatch within 1–2 business days, excluding weekends and public holidays. This is the time to process and prepare your order; delivery time begins after dispatch. An order that needs additional verification may take a little longer.

After dispatch, delivery within Canada typically takes 2–7 business days. International delivery generally takes 2–15 business days, depending on the destination, service and customs processing.

These are estimates. Your dispatch email includes tracking so you can follow the shipment. Read our shipping policy for the full details.

Standard shipping is free to the US and Canada. Shipping to the UK and available European destinations is charged at checkout. Available rates and any upgrade options are shown before payment.

Our US orders are duty-free and tax-free. We do not collect US taxes at Shopify checkout. These are the US terms stated in our shipping policy.

We do not collect taxes on UK and European orders at Shopify checkout. Local customs determine any import duties and taxes when the shipment enters the destination country. If assessed, these charges are payable by the recipient, in addition to shipping paid at checkout.

When your order ships, we email your tracking number and a link to follow the package. Check your inbox and spam folder for the dispatch email.

If you cannot find tracking, the delivery estimate has passed or the shipment needs attention, email info@homeposterdecor.com with your order number so we can check it.

Our return policy allows you to request a return within 14 days of receiving your order. Eligible items must be unused, in their original condition and packaging, with proof of purchase. Gift cards, custom orders and used products are excluded under the policy.

To request a return or discuss an exchange, email info@homeposterdecor.com with your order number. Please read the full return policy, including its European Union cooling-off terms, before proceeding.

We do not cover the postage cost of returned items. Contact us to start a return and confirm the details before sending your print back. See our return policy for eligibility and conditions.

Please inspect your order when it arrives and contact us immediately if it is damaged, defective or incorrect. Email your order number and a description of the issue to info@homeposterdecor.com. Photos of the print and packaging help us understand what happened and work out the next step.

We will let you know whether a refund is approved after receiving and inspecting the return. Approved refunds are sent to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed since approval, contact us. Full details are in our return policy.

Handle the print with clean, dry hands and hold it by the edges where possible. Keep the paper dry and avoid rubbing the printed surface. For display, choose a spot away from direct sunlight and damp areas.